Tiers: Pro & Ultra

Command Center comes in two tiers, Pro and Ultra. There is one installer for both — your subscription decides which surfaces unlock, and changing tiers never means reinstalling.

The split is simple: Pro is the full platform, including the intelligence desk. Ultra adds the production modules — the video studio, the Products pipeline — and Voice.

The capability split

Pro — the full platform

Pro is not a starter tier. It is the whole operator desk: every core view, the terminals and agent panes, missions and the fleet, the calendar that dispatches agents at a chosen moment, the email cockpit, the memory system, the knowledge graph, the routines engine, and the complete intelligence desk — Observer harvesting your sources on schedule and Intelligence turning the harvest into briefings.

If your work is directing agents, building a knowledge base, automating research and monitoring, scheduling work and running missions — Pro is the complete product for it.

Ultra — adds production and Voice

Ultra unlocks the production surfaces on top of everything in Pro:

• AI Video Production. Two complementary video engines — one HTML-first, one a typed React engine — plus footage preparation that turns raw recordings into clean cuts. The studio is a compositor and renderer rather than a generative video model: it lays out, animates, cuts, and finishes the material you give it. The engines are substantial installs, so they set up on demand from the Video view rather than during onboarding (they need Node.js, which Command Center can provision for you — see requirements). Detail: Video.
• Products. The multi-stage pipeline that researches, composes, audits, and finishes complete two-component knowledge products — an agent-facing knowledge set plus a human-facing manual — from your source material.
• Voice. The hands-free assistant: command the windows and terminals and converse with your system by speaking. Voice's local powers cost nothing extra; its conversational AI runs on a separate provider account you bring and connect — it does not run on your Claude subscription. (Dictation itself is included in Pro — see the capability table above.)
• The knowledge-product library. An active Ultra subscription includes the complete catalog of published knowledge products.

Choose Ultra when you produce — video, sellable knowledge products — or when you want the desk to be hands-free.

Signed in without a subscription

There is no free tier, but a signed-in copy without an active subscription still opens: you keep the shell baseline — your documents, your identity files, the dashboard, settings and the repair tools. The knowledge graph, memory, terminals, the intelligence desk and every other working surface wait for a subscription. Your data is never held hostage by billing state — it is plain files on your machine either way.

How the gate behaves

• Locked views stay visible. A view your tier does not include shows a lock and an upgrade note instead of its content — never a hidden menu entry you have to guess about.
• Upgrades unlock in place. Moving from Pro to Ultra is a subscription change; the app picks it up on its own within about a day and a half, since it re-checks your sign-in at half its lifetime rather than on every launch. A healthy install has no "refresh now" button to hunt for — the locked views simply open. No reinstall, no new download.
• Updates are not tier-gated. Every signed-in install receives updates — including security fixes — whether or not the subscription is currently active. See How updates work.
• One subscription, two machines. Signing in on a third machine is allowed and signs out the least recently used one instead of failing. The full behavior, including why reinstalling does not free a slot, is in requirements.
• Both tiers are BYO Claude. Agent work always runs on your own Claude account; see BYO Claude & keys.

What a lapse looks like

A subscription can lapse, a payment can fail, and a machine can be signed out by the two-machine limit. None of those is an error state, and none of them touches your files. What you meet instead is a designed refusal:

• The app steps down to the shell baseline described above. Your documents, identity files, dashboard, settings and the repair tools stay open; the subscription-gated views show their lock.
• Tools refuse with a reason, not a stack trace. A background service or an agent tool that needs a capability you do not currently have answers with a plain "subscription required", the capability it wanted, and a link to your account page. An agent that hits one can say so in its report.
• Doctor names the cause. Settings ▸ Doctor's account row reads degraded with the actual reason rather than guessing at one: too long offline, a sign-in that expired or was revoked, a device signed out by the two-machine limit, or an account that is no longer active. Settings ▸ Account states the same cause in a sentence.
• You are told, rather than left to discover it. A strip appears under the title bar when the account needs attention, with the cause and a one-click route to the fix. It dismisses per state, so silencing a "reconnect soon" nudge does not also silence "access has stopped".
• Recovery is Reconnect, then sign in again. The account panel offers Reconnect first, and re-authentication when the cause needs it — a device signed out by the two-machine limit is fixed by signing in there again. The one exception is an account that is no longer active: no number of retries fixes that, so the panel drops Reconnect entirely and offers Manage billing instead of a button that cannot work. If you are stuck there, support is the right next step.

Reconnecting restores everything exactly as it was — nothing is deleted, reset, or re-downloaded. Offline behavior is a separate question with its own numbers: see How updates work.

Pricing

Both tiers bill monthly or annually. Current pricing lives on the Command Center product page, with the pricing page one click away from it.